Contact Us

You can reach our support team in two ways, and both go to the same people. Live chat on the site is open 24/7. For anything that needs more detail, write to support@casinobetpanda.co.uk and we will reply to the e-mail address registered on your account.

We do not take account queries by telephone or through social media. Please never send us your password or your full card number.

A few details let us settle most questions in a single reply:

1. Your username, as it appears when you sign in.
2. The game, bonus or payment the question concerns.
3. The date and approximate time it happened.
4. Any error message shown on screen, quoted in full.

• Account and verification - sign-in problems, changing your details and the identity checks we carry out.
• Deposits and withdrawals - payments that have not arrived, pending cashouts and the limits shown in your account.
• Bonuses - how an offer works and how wagering progress is counted.
• Technical issues - a game that will not load or a round that was interrupted.
• Safer gambling - deposit limits, time-outs and self-exclusion, which we can set up for you at any time.

This site is for players aged 18 and over. Free and confidential help is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you self-exclude from online gambling sites in Great Britain.

Write to support@casinobetpanda.co.uk with Complaint in the subject line and include the details listed above, together with what you would like us to do.

We acknowledge every complaint, look into it against our game logs and payment records, and reply once the checks are finished. If you are still unhappy with the outcome, we will explain the next step open to you, including free alternative dispute resolution.