Privacy Policy

We collect personal data when you register, verify your account, deposit and withdraw, play our games, set limits, contact our team and browse our site. Some of it you give us directly, and some is created automatically as you use your account.

Account and contact details

• Your full name, date of birth and gender where you give it
• Your residential address, e-mail address and mobile number
• Your username, password and the security details you choose
• Your account currency, language and communication preferences

Identity and verification documents

• Copies of photographic identification, such as a passport or driving licence
• Proof of your address, such as a utility bill or bank statement
• Proof that a payment method belongs to you
• Information about your source of funds where our checks or the law require it

Transactions and play

• Deposits, withdrawals, balances and the payment methods you use
• Bets placed, games opened, session lengths and outcomes
• Bonuses claimed and the wagering attached to them
• Deposit limits, loss limits, reality checks, time-outs and self-exclusion requests

Device and usage data

• Your IP address and the approximate location taken from it
• Device type, operating system, browser and screen settings
• Login times, pages opened and actions taken on the site
• Cookie and similar identifiers, as described in our Cookie Policy

We also keep a record of your contact with us, including live chat transcripts, e-mails sent to support@casinobetpanda.co.uk and any complaint you raise.

We only use your personal data where the law gives us a basis for doing so. In plain words, those bases are: to carry out the contract we have with you when you open an account; to meet a legal duty we are under; for our legitimate interests in running a safe and fair gambling service, provided your rights do not outweigh them; and, for marketing, your consent.

If you opted into marketing, you can change your mind whenever you like in your account settings, by using the unsubscribe option in any message, or by writing to us. Withdrawing consent does not affect messages already sent, and we will still send service messages about your account, such as verification requests, payment confirmations and changes to these terms.

We do not sell your personal data. We share it only where it is needed to run your account, to meet a legal duty, or to protect customers and the service. The categories of recipient are:

• Payment providers, banks and card schemes, so that deposits and withdrawals can be processed
• Identity-verification, age-verification, sanctions-screening and fraud-prevention partners, who confirm the details you give us against their own records
• Game studios, platform and hosting providers, and the suppliers who deliver our e-mails, live chat and security tools
• Professional advisers such as auditors and lawyers, under duties of confidentiality
• Regulators, law enforcement, tax authorities and courts, where the law requires us to disclose information or where we must report suspicious activity
• Operators of self-exclusion schemes, so that an exclusion you have asked for is honoured
• A buyer or successor, if the business or part of it changes hands, subject to the same protections

Everyone who handles data on our behalf acts under a written contract and may only use it for the purposes we set. Where data is transferred outside the United Kingdom, we put safeguards in place that are recognised under UK data protection law so your data keeps an equivalent level of protection.

We keep your personal data for as long as your account is open, and afterwards for the period that the law, our licence conditions and our record-keeping duties require. We do not set out exact periods here, because they differ by record type and change when the rules change. Once a period ends, we delete the data or anonymise it so it can no longer be linked to you.

Some records are kept longer than others by necessity. Verification documents, transaction histories and anti-money-laundering records must be retained after an account closes. If you have self-excluded or asked us to close your account for gambling-related reasons, we keep enough information to make sure the request is honoured and that you are not marketed to.

We protect your data with encryption in transit, access controls that limit who can see it, logging of access to sensitive records, secure storage of verification documents, and staff training. No system can be guaranteed, so please keep your password private, use a strong and unique one, and tell us straight away if you think someone else has used your account.

Under UK data protection law you have the following rights over the personal data we hold about you:

1. Access - ask for a copy of the data we hold about you and information about how we use it
2. Correction - ask us to fix data that is wrong or incomplete
3. Erasure - ask us to delete data where we no longer have a reason to keep it
4. Restriction - ask us to pause our use of your data while a question about it is settled
5. Objection - object to use based on our legitimate interests, and to direct marketing at any time
6. Portability - ask for the data you gave us in a commonly used electronic format
7. Withdrawing consent - turn off marketing or any other use that relies on your consent
8. Complaint - raise the matter with the Information Commissioner's Office

To use any of these rights, write to support@casinobetpanda.co.uk or privacy@casinobetpanda.co.uk, or start a conversation in the live chat on the site. Tell us which right you want to use and what the request covers. We may ask you to confirm your identity first, so that nobody else can obtain your data, and we will answer within the time limit set by law. Requests are free, unless one is clearly excessive or repeated.

Some rights are limited. We cannot delete records we are required to keep for anti-money-laundering, safer gambling or licence purposes, and we cannot stop processing where it is needed to meet a legal duty. If we cannot do what you have asked, we will explain why and tell you what we can do instead. If you are unhappy with our answer, you may complain to the Information Commissioner's Office, which is the supervisory authority for data protection in the United Kingdom.

We use cookies and similar technologies to keep you logged in, remember your settings, keep the site secure, measure how it is used and, where you agree, to tailor the offers you see. Strictly necessary cookies are needed for the site to work and cannot be switched off; all others are set only if you accept them, and you can change your choices at any time through the cookie settings on the site or in your browser. Full detail on each category, and how long cookies last, is set out in our Cookie Policy.

We may update this policy when our services, our suppliers or the law change. The current version is always the one published on this page, and we will tell you about significant changes by e-mail or a notice in your account before they take effect. Please read any update carefully, and contact us if anything in it is unclear.