Responsible Gaming at Betpanda Casino

Gambling with us is a form of entertainment, and nothing more. It is not a way to earn an income, to clear debts or to solve money worries. The games we offer are built around chance, the house holds a mathematical advantage over time, and losing the money you stake is the ordinary outcome rather than the exception.

Because of that, we ask every player to decide on a budget before they start and to treat the amount set aside as the cost of the entertainment, in the same way as the price of a cinema ticket or a night out. If you keep to a figure you are comfortable losing, play stays enjoyable. If you go past it, the experience changes quickly.

• Decide how much time and money you will spend before you sign in, and stop when you reach either figure.
• Only ever gamble with money that is left over once rent, bills, food and other commitments are covered.
• Never gamble with borrowed money, credit taken out for other purposes, or funds belonging to someone else.
• Do not try to win back what you have lost. Chasing losses is the single most common way a small loss becomes a large one.
• Avoid playing when you are upset, stressed, bored or under the influence of alcohol.
• Keep gambling in proportion to the rest of your life, and take regular breaks from it.

We hold a gaming licence, and we verify the identity and age of every account holder before play and withdrawals are fully open. We also act on the safer gambling settings you choose, and we may close or restrict an account ourselves where we see signs that play is no longer under control.

Every account includes a set of controls that let you cap what you spend, limit how long you play and step away altogether. They are free to use, you never have to explain why you want one, and we will not try to talk you out of it. All of them are found in the safer gambling area of your account settings.

Deposit limits

A deposit limit caps the total you can pay in across a day, a week or a month, with the periods and values shown in the cashier. A limit you lower takes effect straight away. A request to raise or remove a limit is held for a cooling-off period and then has to be confirmed by you, so a decision made in the moment cannot be acted on immediately.

Loss and session limits

A loss limit caps your net losses over the period you choose, and stops further play once that figure is reached. A session limit caps how long a single sitting can last, and signs you out when the time is up. Both work on the same basis as deposit limits: tighter settings apply at once, looser ones are delayed.

Time-outs

A time-out is a short, fixed break. Your account is locked for the period you select from the options in your settings, you will not receive marketing from us during it, and the break cannot be lifted early. Your balance stays where it is and the account reopens automatically at the end.

Self-exclusion

Self-exclusion is a longer and firmer step. We close your account for the minimum periods set out in your settings, remove you from all marketing, and block attempts to open a new account with us. An excluded account cannot be reopened before the period ends, and even then only after you ask us, wait through a cooling-off period and confirm the request.

Reality checks

A reality check is an on-screen reminder at an interval you choose. It tells you how long the current session has run and what you have staked and won, then asks whether you want to carry on or stop. It is a simple way to notice time passing.

How to switch a tool on

1. Sign in to your account.
2. Open your account settings and go to the safer gambling area.
3. Choose the tool you want: a deposit, loss or session limit, a time-out, self-exclusion or a reality check.
4. Set the value and the period from the options shown.
5. Confirm. The setting is saved against your account and shown back to you with the date it takes effect.

Problem gambling rarely starts in an obvious way. It usually builds through small changes in habit, mood and spending. Go through the list below honestly and think about the last few months rather than the last few days.

• You spend more money or more time gambling than you planned to.
• You gamble to win back money you have lost.
• You borrow money, sell belongings or use funds meant for bills in order to gamble.
• You hide how much you gamble from family, friends or colleagues.
• You feel restless, irritable or low when you are not gambling.
• Gambling gets in the way of work, study, sleep, relationships or things you used to enjoy.
• You feel guilt, anxiety or regret after a session but return to it anyway.
• Other people have raised concerns about your gambling.

If even one or two of these sound familiar, treat it seriously. A deposit limit or a time-out is a sensible first step, and the organisations below can help you look at what is happening without judgement and at no cost.

Independent support is available across the United Kingdom, free of charge and in confidence. You do not need a diagnosis, a referral or a crisis to make contact, and support is open to friends and family members as well as to people who gamble.

• GambleAware - a charity that funds and promotes prevention and treatment of gambling harm, and publishes free advice, self-assessment tools and information on local services.
• GamCare - provides free counselling, group sessions, moderated forums and practical support for anyone affected by gambling, including partners and relatives.
• GamStop - the free national self-exclusion scheme that blocks you from every online gambling site licensed in Great Britain for a period of your choosing, from one account registration.
• The National Gambling Helpline - a free, confidential helpline operated by GamCare, open every day of the year, offering advice, a listening ear and referral into treatment.

Registering with GamStop blocks you across operators, so it is the broader step; self-exclusion with us applies to your account here only. Many players use both. Our own team can apply account tools and answer questions about them, but we are not trained counsellors, and for support of that kind the organisations above are the right place to turn.

Access to our site is restricted to adults aged 18 or over. We carry out age and identity verification on every account, we may ask for documents at any point, and we will suspend an account where age cannot be confirmed. Accounts found to belong to someone under 18 are closed, any winnings are void and any deposits are returned.

If you share a computer, tablet or phone with children, a few simple habits make a real difference:

• Never let anyone under 18 use your account, even while you are watching.
• Keep your password private, avoid saving login details in your browser, and sign out fully when you finish.
• Lock shared devices with a passcode or biometric lock.
• Consider parental control or content-filtering software, which can block gambling sites on a household's devices and set limits on when and how they are used.

Tell us straight away if you believe someone under 18 has used your account or opened one. Write to support@casinobetpanda.co.uk or start a live chat on the site, and we will look into it and secure the account while we do.