Bonus Terms and Conditions

These Bonus Terms and Conditions apply to every promotional offer we make available to your account, including deposit bonuses, no-deposit offers, free spins, cashback and loyalty rewards. They form part of our general Terms and Conditions. Where an individual offer carries its own specific terms, those specific terms take priority, and these general bonus terms cover anything the offer itself does not deal with.

We hold a gaming licence and we verify the identity and age of our customers. A bonus may be withheld, paused or withdrawn until the checks on your account have been completed to our satisfaction.

All of the following conditions must be met before you can take part in a promotion.

• You must be 18 or over and able to gamble lawfully in the place where you live.
• You must hold a single, fully registered account that is in your own name.
• You must have passed the identity and age checks we are required to carry out.
• You must not be excluded from promotions by your marketing preferences, by a self-exclusion or by an active time-out.
• You must meet any qualifying conditions set out in the offer itself, such as a minimum deposit or an eligible payment method.
• You must claim the offer within the period stated, where the offer is time-limited.

Offers are limited to one per person, household, address, shared device, IP address or payment method, unless the offer says otherwise. Accounts that appear to be linked may have their bonuses removed.

Most offers are optional and must be claimed before you play. Depending on the promotion, you may need to opt in, enter a code, or select the offer when you deposit. The steps are shown with each promotion.

1. Sign in to your account and open the promotions area or the cashier.
2. Read the terms attached to the offer, including its qualifying deposit, eligible games and wagering requirement.
3. Opt in, or enter the code shown, before you make the qualifying deposit.
4. Make the deposit using an accepted payment method registered in your own name.
5. Check your account balance to confirm the bonus or free spins have been credited.

If a bonus has not appeared after a qualifying deposit, contact us before you continue to play. We cannot normally add a bonus to a deposit after the funds have already been used, and we cannot apply an offer retrospectively once a qualifying deposit has been completed without opting in.

A wagering requirement is the total amount that must be staked before bonus funds, or winnings from bonus funds, can be withdrawn. The requirement, the stakes that count towards it and the time allowed are all stated in the terms of each offer and shown in your account while the bonus is active.

Game contribution

Not every game counts towards wagering in the same way. Some game types contribute in full, others only in part, and some are excluded altogether. The contribution rates that apply to an offer are set out in that offer's terms. Stakes placed on excluded games do not count, and in some cases may end the bonus.

Stake limits while a bonus is active

While wagering is outstanding, a maximum stake per spin, hand or round may apply. The limit is shown in the offer terms. Stakes above it, and play patterns designed to secure a guaranteed return rather than to play the game as intended, may lead to the bonus and any winnings from it being removed.

Bonus funds are held separately from your own money and are shown as a separate balance in your account. The order in which funds are used, and any cap on winnings from a bonus, are set out in the terms of the offer.

• Bonus funds cannot be withdrawn until the wagering requirement has been met in full.
• Winnings from free spins are normally credited as bonus funds and carry the same requirement.
• A bonus that is not used within its stated period expires, and any unwagered balance attached to it is removed.
• You can cancel an active bonus at any time from your account or by asking us; cancelling removes the bonus and anything won with it.
• Requesting a withdrawal while wagering is outstanding forfeits the bonus and the winnings attached to it.

Once wagering has been completed, the remaining bonus balance converts to withdrawable funds, subject to any maximum conversion stated in the offer. Withdrawals are then handled under our general Terms and Conditions and the methods shown in the cashier.

Promotions are offered in good faith for ordinary play. We monitor bonus activity and may carry out additional checks on an account before a bonus or a withdrawal is approved. The following are treated as misuse of a promotion.

• Opening or using more than one account, or acting with others to claim the same offer repeatedly.
• Giving false registration details, or using a payment method that is not your own.
• Placing low-risk, matched or opposing bets intended to clear wagering without genuine risk.
• Exceeding stated stake limits or playing excluded games while a bonus is active.
• Any attempt to take advantage of an error in an offer, a price or the way a game behaves.

Where we find misuse, we may remove the bonus and any winnings derived from it, close or restrict the account and withhold further promotions. Your own deposited funds remain yours, subject to our general Terms and Conditions and any legal obligations we have. Decisions of this kind are taken on the evidence held on the account, and you may ask us to explain one.

We may amend, suspend or withdraw any promotion, and we may update these bonus terms. Changes do not affect a bonus you have already claimed and are still wagering, unless the change is needed for legal or regulatory reasons. The version published on this page is the one that applies.

Promotions are never sent to customers who have self-excluded, who are in an active time-out, or who have opted out of marketing. You can set deposit, loss and session limits, take a time-out or self-exclude at any time from the safer gambling area of your account, and those settings take priority over any offer. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop allows you to self-exclude from online gambling sites licensed in Great Britain.

If something about an offer is unclear, or you think a bonus has been applied incorrectly, contact us by e-mail at support@casinobetpanda.co.uk or through the live chat on this site. Complaints about a promotion are looked into under the complaints procedure in our general Terms and Conditions.