About Us - Betpanda Casino

Betpanda Casino is an online casino for players in the United Kingdom. Our games come from established studios and are played in your browser, on desktop or mobile, with no download needed.

We run the site ourselves. Your account, your deposits and withdrawals, and any question you raise are handled by our own team rather than passed to someone else.

• Slots, from straightforward classic titles to modern video slots with bonus rounds
• Live dealer tables, including roulette, blackjack and baccarat, streamed in real time
• Jackpot games where the prize pool builds as people play
• Table and card games you can take at your own pace

We would rather be known for being straightforward than for being loud. That comes down to four commitments, and we expect to be held to them.

1. Fair play. Game outcomes are produced by the random number generators built into the suppliers' software. Neither we nor our staff can influence a result.
2. Clear terms. Bonus wagering, withdrawal conditions and game contributions are set out in our terms and in the cashier before you accept anything.
3. Prompt payouts. Once your account is verified, we process withdrawal requests as quickly as our payment partners allow, using the method you deposited with wherever possible.
4. Safer gambling first. Deposit limits, loss limits, session reminders, time-outs and self-exclusion are available in your account settings at any time.

Looking after players is mostly unglamorous work: checking documents, protecting payments and answering questions quickly. Here is how each of those works with us.

Account verification

We hold a gaming licence, and that obliges us to confirm who you are. You will be asked for proof of identity, address and, where relevant, ownership of the payment method you use. Documents are checked by trained staff and stored securely. Completing this early means nothing holds up your first withdrawal.

Secure payments

Card and account details are encrypted in transit and handled by our payment providers rather than stored in plain form by us. The deposit and withdrawal methods open to you, along with any minimums, maximums and processing times, are shown in the cashier.

Support around the clock

Our support team is available every day of the year. Use the live chat on the site for anything urgent, or write to support@casinobetpanda.co.uk if you need to attach documents or set out a longer query. If you are unhappy with an answer, say so and the matter will be looked into under our complaints procedure.