Terms & Conditions

By opening an account with us, adding funds to it, or taking part in any game or promotion on our site, you agree to these terms and conditions, together with our privacy policy, our bonus terms and the rules published for each individual game. If you do not accept them, please do not use the site or your account with us.

These terms apply alongside the rules of any particular game, tournament or offer. Where the terms of a single promotion say something different from this page, the more specific wording applies to that promotion only.

We may change these terms from time to time, for example to reflect a change in the law, in our regulatory obligations, in the games available to you, or in the way our services work. Where a change is material, we will tell you before it takes effect, by e-mail or by a notice in your account, and we will update the date shown at the top of this page. If you continue to use your account after a change takes effect, you accept the updated terms. If you would rather not accept them, you may withdraw any remaining balance, subject to the checks described below, and close your account.

Who can open an account

• You are at least 18 years old.
• You are resident in the United Kingdom and are using the site from a place where doing so is lawful.
• You are acting in your own name and on your own behalf, not for anyone else.
• You are not currently self-excluded from our site, from a national self-exclusion scheme, or from gambling by any other means.
• You are not prevented from holding an account by your employment, your role, or a court order.

One account per person

You may hold one account only. Duplicate accounts, whether opened in your own name or in another, may be closed without notice. Where a duplicate account has been used to claim an offer or to continue playing after a limit or an exclusion was set, we may withhold any winnings linked to it and return the remaining deposited funds.

The details you give us

The name, date of birth, address and contact details you register must be accurate, complete and your own, and you must keep them up to date in your account settings. Payment methods must be held in your own name. We may restrict an account while we look into details that do not match our records.

Keeping your login safe

You are responsible for your username, password and any other security details, and for everything that happens on your account. Do not share them or let anyone else use your account. If you think someone else knows your login details or has used your account, change your password and tell us straight away by live chat or at support@casinobetpanda.co.uk.

Before your first withdrawal, and at other points where we are required to do so, we must confirm who you are. These checks protect your account, keep under-18s out, and help us meet our legal and licensing duties.

• Identity and age: a valid photographic identity document issued by a government body.
• Address: a recent document showing your name at your current address.
• Payment method: evidence that the card, account or wallet used belongs to you.

Where the pattern or size of your play makes it necessary, we may also ask about the source of the funds you are gambling with, and request supporting documents. We will tell you what is needed and why. Documents are handled securely and used only for the purposes set out in our privacy policy.

Adding funds

Funds must come from a payment method in your own name. Minimum and maximum amounts, available methods and any fees are shown in the cashier at the time you pay. Your balance is held for play on our site; it is not a bank deposit and it does not earn interest. Credit cards cannot be used to gamble.

Withdrawals

We return funds to the method you used to deposit wherever that is possible; where it is not, we will use an alternative in your own name. Withdrawal limits and processing times are shown in the cashier. A withdrawal may be held while verification, security or anti-money-laundering checks are completed, while an open bonus is still subject to wagering, or while we look into a suspected breach of these terms.

Bonuses and promotions

Every offer carries its own terms, which are published with the offer and form part of these terms when you accept it. Before taking part, check the points below in the offer's own wording.

Offers are for genuine play. Where an account is used to take unfair advantage of a promotion, for example through linked or duplicate accounts, stakes placed to clear wagering with little risk, or play that breaches the offer's stake rules, we may cancel the bonus and any winnings from it and withdraw access to future offers.

Tools to help you stay in control are built into your account and can be set at any time. Tighter limits apply immediately; a request to relax one takes effect only after a cooling-off period.

• Deposit, loss and stake limits, set daily, weekly or monthly.
• Reality checks and session reminders while you play.
• A time-out that locks your account for a short, fixed period.
• Self-exclusion from our site for a longer period, which we cannot lift early.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you exclude yourself from all online gambling sites licensed in Great Britain in a single step. We will never knowingly market to you during a self-exclusion.

Closing or suspending an account

You may close your account at any time by asking us in live chat or at support@casinobetpanda.co.uk. We will pay out any remaining balance once the usual checks are complete. We may suspend or close an account where it has been inactive for a long period, where verification cannot be completed, where we are required to do so, or where these terms have been breached. Dormant account arrangements are shown in your account.

If something goes wrong

Please tell us first. Write to support@casinobetpanda.co.uk or use the live chat on the site, giving your username and what happened. We acknowledge complaints promptly and look into them within a reasonable time, keeping you informed as we go. If we cannot settle the matter between us, you may take it to an independent dispute resolution service at no cost to you, and we will tell you how to do so when we give you our final answer.

Our responsibility to you

We take reasonable care to keep the site and its games working correctly, but we cannot promise that they will always be available or free of faults. Where a game, a display or a balance is affected by an obvious error or a technical fault, the result may be void and affected stakes returned. We are not responsible for losses we could not reasonably have foreseen, or for problems caused by your own equipment or internet connection. Nothing here limits any right you have under consumer law.

Governing law

These terms are governed by the laws of England and Wales, and any dispute between us will be settled under that law.